Return Policy

If you are making an exchange or a return, we make it easy. Contact us at 1-888-838-5070 to begin.

- We will accept returned items up to 1 year from date of purchase.

- You must request a Return Merchandise Authorization (RMA) from Perma-Chink Systems, Inc. prior to returning any merchandise.

- Have your proof of purchase ready when requesting your RMA.

- All items must be returned in new, unopened, resalable condition.

- A 15% restocking fee applies to all returned merchandise (waived for exchanges).

- If you are returning merchandise from an Invoice that qualified for free freight, we will deduct the freight amount from your return, according to our UPS freight chart.

- When merchandise is returned, credit will be issued in the form of original payment or applied to your account.

- When merchandise is exchanged, simply order the replacement products and we will process the return, without any restocking fee, when it is received.

Return Methods – choose from one of the following options:

· Ship it yourself – Securely package and send the merchandise by USPS or UPS to your nearest Perma-Chink Systems location.

· Ask us to arrange shipping – Request that we issue a UPS Call Tag, securely package the merchandise, and give it to the UPS driver. We will deduct $15 for the Call Tag and the freight, according to our UPS freight chart, from your return.

· In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.

Returning Wrong Item Shipped – choose from one of the following options:

· Ship it yourself – Securely package and send the merchandise by USPS or UPS to your nearest Perma-Chink Systems location. We will reimburse you for the freight.

· Ask us to arrange shipping – Request that we issue a UPS Call Tag, securely package the merchandise and give it to the UPS driver.

· In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.